Fred Perry Reviews

Scammers! Do not buy from this scammers! I paid a lot of money for an order that the courier says delivered but I have not received anything! He took a picture of a box in front the door when there was no one at home and he claims he left it outside my house altough we haven't received anything! Now they are taking the p*** of me as a customer and they keep saying it was delivered altough they can't prove anything!

Ordered a Made in England Polo Shirt on 11th June and normally would take a couple of days to arrive. Monday 13th the courier said they had received it and Wednesday 15th the courier said it was delayed. Raised a concern with Fred Perry on the 18th as I hadn’t heard anything from the courier and got a response from FP on 20th saying they will raise an investigation with the courier and would be back in touch with me shortly. Still no response by 21st so emailed FP again. FP replied on 22nd saying they have escalated the issue with the courier saying they normally require 48hrs for a response. Why don’t Fred Perry do the decent thing and send me another polo shirt, next day delivery with a different courier, you’ve had my £85 after all.

After I got some size M of polo shirts shrank decided to buy a bigger size (L) and, once again, was fooled and the shirts shrank almost 2 sizes. Very low quality for the price charged. Never more.

Beware ordering mens peg leg trousers. Pictures on the website show them featuring turn-ups, pleats, rear flap pocket and slanted jet welt pockets. The pair of trousers I received had none of the features listed above...£160 for something very ordinary. Poor effort Fred

This people has no clue and are useless. Item never shipped and they are unable to address my enquiries to get my money back.

Trainers are really poor workmanship looks like they were made in an Indian sweatshop. Going downhill fast this brand, stay clear.

Ordered a polo from Fred Perry site, washed and dried as instructed, shrunk. Emailed them, not interested said it was a “special” cotton that needs TLC and said to try and reshape it. Not gonna “reshape” a polo to two sizers bigger are you. Wonder if they can reshape my wife’s A1 into A6?
It’s a completely different size that now fits my 12 year old son. I phoned them a dozen times, no one there.
My advice to anyone is if you don’t mind spending good money on a polo to wear once buy a Fred Perry polo.

I ordered a jacket from Fred Perry on the 26th December 2021. It has still not arrived on the 18th January 2022 with various excuses made. The response from both Fred Perry and Hermes has been shocking.

Update - Fred Perry have now sorted a refund - many thanks Max

Ordered a t shirt in august with a two day delivery received it today 23 September.Only contact you have is email and as you can see that works a treat never again.

Honestly never felt the urge to write a review so quickly. Bought the women’s gingham tapered trousers. No wonder I couldn’t find a photo with an actual model wearing them. They would make anyone look like they were wearing a pair of pantaloons. Oh and not to mention how scared I’d be of catching fire. The actual material is awful. C’mon FP what’s going on. £130!!! You’re having a laugh and you’re having them sent straight back!

Pair of trainers bought from Cheshire oaks outlet, worn a couple of times and one tongue keeps riding down to the toe section. Contacted customer services and they said nothing they can do, even store couldn't assist as the manager wasn't in on the day I visited (no Deputy manager on the day with any responsibility?). I'll be staying away from this brand from now on.

Amazing service from the folks in the Manchester shop.

Quick delivery and well packaged. Very good.

I have bought online on a number of occasions, I have always found the delivery to be in a reasonable time.
I recently bought a coat which I had to return to exchange, spoke to Louise via online messaging responses were quick and she organized having a replacement sent to the nearest store so I could just go in and swap the item. First Class communication and felt like she did all she could to make the process easier.

Im a big fan of this company but the customer service very slow to answer